We aim to process and ship orders within 24–48 hours after they are placed.

Once your order has been shipped, you will receive an email with your tracking information.

This email will include a detailed tracking link so you can easily monitor the progress of your delivery.

Simply click the link to stay updated on your shipment.

We always aim to deliver your package using the best carrier and service for your country.

You can find all shipping times and rates per country on our Shipping Policy page.

Returns are processed as quickly as possible, starting from the shipment from your local post office to a collection point, and then to our warehouse for inspection.

Refunds can be issued to your original payment method, which typically takes 7–10 business days.

You will receive an email notification once your return has been processed and the refund has been issued.

Exchanges or returns are quick and easy.

For more information, visit our Returns page and follow the steps to submit your request.

What payment methods can I use?

We offer several payment methods to make your shopping experience easy and secure. These are the payment methods we currently accept:

• We accept all major credit and debit cards, including Visa, Mastercard, and American Express.
  
• Depending on your location, we may accept mobile payment services such as Apple Pay, Shop Pay, and Google Pay.
  

We recommend checking the size chart on the product page.

You can find it by clicking on “Size Guide,” located just below the size selector. This will help you find the perfect fit for you.

Proper care keeps your clothing in great condition for longer. Here's a step-by-step guide for washing tops and bottoms:

Step 1: Check the care label

Always read the care label before washing a garment. Different fabrics and designs may require specific care instructions.

Step 2: Sort by color and fabric

Separate light and dark colors to avoid color bleeding. Also sort delicate fabrics from sturdier ones to prevent damage.

Step 3: Pre-treat stains

If your garment has stains, pre-treat them before washing using a stain remover or mild detergent. Follow the product instructions for best results.

Step 4: Choose the right wash cycle

Select the appropriate cycle based on the fabric and level of dirt. Use a gentle cycle for delicate fabrics and a regular cycle for more durable materials.

Step 5: Use a mild detergent

Choose a gentle detergent suitable for the fabric. Avoid bleach or harsh chemicals, especially on delicate items.

Step 6: Wash with cold water

Cold water helps prevent shrinking and color fading. It's also gentler on fabrics and helps maintain their integrity.

Step 7: Turn garments inside out

Turn clothing inside out before washing to protect the outer fabric and reduce friction during the wash cycle.

Step 8: Use a delicate cycle (if available)

If your washing machine has a delicate setting, use it for fragile fabrics or embellished items to reduce wear and tear.

Step 9: Air dry or tumble dry with care

Air dry garments by laying them flat or hanging them on a drying rack. If using a dryer, select a low heat setting to avoid shrinking or damaging the fabric.

Step 10: Iron or steam if needed

Iron or steam your clothing after drying to remove wrinkles and keep it looking neat. Always follow the ironing instructions on the care label to avoid damage.

By following these steps, you’ll keep your tops and bottoms fresh, clean, and looking new – wear after wear.

We stand behind the quality of our products and are committed to resolving any concerns or issues promptly.

Our warranties typically cover manufacturing defects and workmanship issues for a certain period from the date of purchase.

However, please note that warranty terms may vary by product.

We understand that circumstances can change, but our commitment to fast processing means we begin preparing your order for shipment as soon as it’s received.

Therefore, we kindly ask our customers to review their order carefully before completing payment.

If you have any questions or concerns about your order, please don’t hesitate to contact our customer support team — we’re here to help in any way we can within the limitations of our quick processing system.

If the items aren’t to your satisfaction, you can always return them within 30 days.

If your tracking information shows that your order has been delivered but you haven’t received it, please follow these steps:

1. Double-check the shipping address you entered at checkout to make sure it was correct. Sometimes packages are delivered to neighbors, a building reception, or another secure spot nearby.
   
2. Check for any delivery slips or notices. Carriers may leave your parcel in a safe location or with a neighbor if you weren't home at the time of delivery.
   
3. Reach out to the delivery company listed in your tracking details. Provide them with your tracking number and explain the situation—they may be able to give more details or start an investigation.
   
4. If you're still unable to locate your package, please get in touch with our customer support team. Share your order and tracking details so we can help resolve the issue and ensure you receive your order.
   
5. In some cases, if a package is marked as delivered but wasn’t received, a claim may need to be filed with the carrier. Our customer service team can assist you with this process and provide the necessary documentation.

If you’ve accidentally entered the wrong shipping address, please contact our customer service team as soon as possible. If your order hasn’t been processed yet, we’ll do our best to update the address before it ships.

However, once an order has been processed or shipped, we’re unable to change the address. In that case:

• at the incorrect address if possible.
  
• to our warehouse (if undeliverable) — once received, we’ll contact you to arrange reshipping to the correct address (shipping fees may apply).
  

To avoid this in the future, always double-check your address before completing the purchase.

Immediately after placing your order, you will receive an order confirmation by email. This email includes your order number (at least 6 digits), an order summary, and the shipping address.

Sometimes, confirmation emails may end up in your spam or junk folder. Please check these folders in your email account to see if the confirmation email is there.

If you've checked your spam folder, waited a little while, and verified your email address — but still haven't received your confirmation — please contact our customer service.

Provide your full name and order details, including your order number, and we’ll help you verify the status and resend the confirmation email if needed.

You can find your order number in the confirmation email you received after placing your order. It’s a five-digit code.

If you didn’t receive this email correctly, our customer service team will be happy to assist you.

If you receive a damaged or defective item, please contact us immediately for assistance. Our team will review your request and determine the best possible solution.

You can reach our customer service team by emailing us at info@levora.co.uk.

We’re available Monday to Friday, from 9:00 AM to 5:00 PM and always happy to help!